We are pleased that you are visiting our website and thank you for your interest in our hotels. The protection of personal data is important to us. Therefore, the processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall be in line with applicable European and national law.
If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain the consent of the data subject.
In the following, the Raphael Hotelgesellschaft mbH would like to inform the public about the type, scope and purpose of the personal data processed by the Raphael Hotelgesellschaft mbH. Furthermore, data subjects are informed of their rights by means of this data protection declaration.
The data protection declaration of the Raphael Hotelgesellschaft mbH is based on the terms used by the European Data Protection Supervisor when adopting the EU Data Protection Regulation (hereinafter referred to as "EU GDPR"). Our data protection declaration should be easy to read and understand for the public as well as for our guests and business partners. To ensure this, we would like to explain the terms used in advance.
Personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Data subject means any identified or identifiable natural person whose personal data are processed by the controller.
Processing is any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organisation, filing, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Restriction of processing is the marking of stored personal data with the aim of limiting their future processing.
Profiling is any type of automated processing of personal data which consists in using such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or change of location.
Pseudonymisation means the processing of personal data in such a way that personal data can no longer be related to a specific data subject without additional information, provided that such additional information is kept separately and is subject to technical and organisational measures which ensure that the personal data are not attributed to an identified or identifiable natural person.
Thecontroller or person responsible for processing is the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its designation may be provided for under Union or Member State law.
Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Recipient means a natural or legal person, public authority, agency or other body to whom personal data are disclosed, whether or not a third party. However, public authorities that may receive personal data in the context of a specific investigative task under Union or Member State law shall not be considered as recipients.
Third party means any natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and the persons authorised to process the personal data under the direct responsibility of the controller or the processor.
Consent means any freely given specific and informed indication of the data subject's wishes in the form of a statement or other unambiguous affirmative act by which the data subject signifies his or her agreement to the processing of personal data relating to him or her.
The data subject has the possibility to register on the website of the controller by providing personal data. The personal data that is transmitted to the controller in this context results from the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller and for its own purposes. The controller may arrange for the data to be transferred to one or more processors (for example, a parcel service provider), who will also use the personal data exclusively for an internal use attributable to the controller.
By registering on the website of the controller, the IP address assigned by the internet service provider (ISP) of the data subject, the date as well as the time of registration are also stored. The storage of this data takes place against the background that only in this way can the misuse of our services be prevented and, if necessary, this data makes it possible to clarify criminal offences and copyright infringements that have been committed. In this respect, the storage of this data is necessary for the protection of the data controller. As a matter of principle, this data is not disclosed to third parties unless there is a legal obligation to disclose it or the disclosure serves criminal or legal prosecution purposes.
The registration of the data subject by voluntarily providing personal data serves the purpose of the controller to offer the data subject content or services which, due to the nature of the matter, can only be offered to registered users. Registered persons are free to have the personal data provided during registration completely deleted from the controller's database.
The controller shall provide any data subject at any time, upon request, with information on what personal data is stored about the data subject. Furthermore, the controller shall correct or delete personal data at the request or indication of the data subject, provided that this does not conflict with any statutory retention obligations.
Personal data is also processed by the Raphael Hotelgesellschaft mbH if you provide it of your own accord. This happens, for example, every time you contact us. We will, of course, use the personal data transmitted in this way exclusively for the purpose for which you provide it when contacting us. Any communication of this information is expressly on a voluntary basis and with your consent. Insofar as this involves information on communication channels (e.g. e-mail address, telephone number), you also consent to us contacting you via this communication channel, if necessary, in order to respond to your request.
To protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorised disclosure or access, Raphael Hotelgesellschaft mbH uses technical and organisational measures.
Nevertheless, Internet-based data transmissions, for example, can always have security vulnerabilities, so that absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us by alternative means, for example by telephone.
Links to other websites
This website contains links to other websites (so-called external links).
As a provider, Raphael Hotelgesellschaft mbH is responsible for its own content in accordance with the applicable European and national legal provisions. Links to content provided by other providers are to be distinguished from this own content. We have no influence on whether the operators of other websites comply with the applicable European and national legal provisions. Please refer to the data protection declarations provided on the respective website for more information. Raphael Hotelgesellschaft mbH accepts no responsibility for third-party content that is made available for use via links and is specially marked, and does not adopt its content as its own. For illegal, incorrect or incomplete contents as well as for damages resulting from the use or non-use of the information, only the provider of the website referred to is liable.
You can consent to or reject cookies - also for web tracking - via the settings of your web browser. You can configure your browser in such a way that the acceptance of cookies is refused in principle or you are informed in advance if a cookie is to be stored. In this case, however, the functionality of the website may be impaired (for example, when placing orders). Your browser also offers a function to delete cookies (for example via "Delete browser data"). This is possible in all common web browsers. You can find more information on this in the operating instructions or also in the settings of your browser.
Collection of general data and information
The website of the Raphael Hotelgesellschaft mbH collects a series of general data and information each time a data subject or automated system calls up the website. This general data and information is stored in the log files of the server. The following can be recorded:
- the browser types and versions used
- the operating system used by the accessing system
- the website from which an accessing system arrives at our website (so-called referrer)
- the sub-websites which are accessed via an accessing system on our website
- the date and time of an access to the website
- a web protocol address (IP address)
- the Internet service provider of the accessing system
- other similar data and information that serve to avert danger in the event of attacks on our information technology systems.
When using these general data and information, the Raphael Hotelgesellschaft mbH does not draw any conclusions about the data subject. Rather, this information is required in order to:
- to deliver the contents of our website correctly
- optimise the contents of our website as well as the advertising for it
- ensure the long-term operability of our information technology systems and the technology of our website
- provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack.
Therefore, the Raphael Hotelgesellschaft mbH analyzes anonymously collected data and information on one hand, and on the other hand, with the aim of increasing the data protection and data security of our enterprise, so that we can ultimately ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from any personal data provided by a data subject.
Routine erasure and blocking of personal data
The controller processes (in this sense also: stores) personal data of the data subject only for the period of time necessary to achieve the purpose of storage or if this has been provided for by the European Directive and Regulation or another legislator in laws or regulations to which the controller is subject.
If the storage purpose ceases to apply or if a storage period prescribed by the European Directive and Regulation Maker or another competent legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.
Rights of the data subject
Right to confirmation: Every data subject has the right to obtain confirmation from the controller as to whether personal data concerning him or her are being processed. If a data subject wishes to exercise this right of confirmation, he or she may, at any time, contact the controller.
Right of access: Any person concerned by the processing of personal data has the right to obtain from the controller, at any time and free of charge, information about the personal data relating to him or her that are stored, as well as a copy of that information. In addition, the European Directive and Regulation has granted the data subject access to the following information:
- the purposes of the processing
- the categories of personal data processed
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organisations
- if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration
- the existence of the right to obtain the rectification or erasure of personal data concerning him or her, or the restriction of processing by the controller, or the right to object to such processing
- the existence of a right of appeal to a supervisory authority
- if the personal data are not collected from the data subject: Any available information on the origin of the data
- the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the EU GDPR and, at least in these cases, meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.
Furthermore, the data subject shall have the right to obtain information as to whether personal data have been transferred to a third country or to an international organisation. If this is the case, the data subject shall also have the right to obtain information on the appropriate safeguards in relation to the transfer.
If a data subject wishes to exercise this right of access, he or she may contact the controller at any time.
Right of rectification: Any data subject concerned by the processing of personal data has the right to obtain the rectification without delay of personal data relating to him or her which are inaccurate. Furthermore, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary declaration, taking into account the purposes of the processing.
If a data subject wishes to exercise this right of rectification, he or she may, at any time, contact the controller.
Right to erasure (right to be forgotten): Any person concerned by the processing of personal data has the right to obtain from the controller the erasure without delay of personal data relating to him or her, where one of the following grounds applies and insofar as the processing is not necessary:
- The personal data were collected or otherwise processed for such purposes for which they are no longer necessary.
- The data subject withdraws his/her consent on which the processing was based pursuant to Article 6(1)(a) EU GDPR or Article 9(2)(a) EU GDPR and there is no other legal basis for the processing.
- The data subject objects to the processing pursuant to Article 21(1) EU GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) EU GDPR.
- The personal data have been processed unlawfully.
- The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
- The personal data have been collected in relation to information society services offered pursuant to Article 8(1) EU GDPR.
If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the Raphael Hotelgesellschaft mbH, he or she may, at any time, contact the controller. The data subject's request for erasure will then be complied with immediately.
If the personal data was made public by the Raphael Hotelgesellschaft mbH and our company is responsible for it pursuant to Art. 17 Para. 1 EU Data Protection Regulation, the Raphael Hotelgesellschaft mbH shall implement reasonable measures, including technical measures, to compensate other data controllers for processing the personal data published, taking into account the available technology and the cost of implementation, in order to inform the data subject that he or she has requested from those other data controllers to erase all links to the personal data or copies or replications of the personal data, unless the processing is necessary. The controller will then arrange the necessary in individual cases.
Right to restriction of processing: any person concerned by the processing of personal data has the right to obtain from the controller the restriction of processing where one of the following conditions is met:
- The accuracy of the personal data is contested by the data subject for a period enabling the controller to verify the accuracy of the personal data.
- The processing is unlawful, the data subject objects to the erasure of the personal data and requests instead the restriction of the use of the personal data.
- The controller no longer needs the personal data for the purposes of the processing, but the data subject needs it for the assertion, exercise or defence of legal claims.
- The data subject has objected to the processing pursuant to Article 21(1) EU GDPR and it is not yet clear whether the legitimate grounds of the controller override those of the data subject.
If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of personal data stored by the Raphael Hotelgesellschaft mbH, he or she may, at any time, contact the controller. The restriction of the processing will then be arranged immediately.
Right to data portability: Any person concerned by the processing of personal data has the right to obtain the personal data concerning him or her which have been provided by the data subject to a controller in a structured, commonly used and machine-readable format. He or she also has the right to transmit this data to another controller without hindrance from the controller to whom the personal data have been provided, provided that the processing is based on consent pursuant to Article 6(1)(a) EU GDPR or Article 9(2)(a) EU GDPR or on a contract pursuant to Article 6(1)(b) EU GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, when exercising the right to data portability pursuant to Article 20(1) EU GDPR, the data subject shall have the right to obtain that the personal data be transferred directly from one controller to another controller, where technically feasible and provided that this does not adversely affect the rights and freedoms of other individuals.
In order to assert the right to data portability, the data subject may at any time contact the controller.
Right to object: any person concerned by the processing of personal data has the right to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her carried out on the basis of Article 6(1)(e) or (f) of the EU GDPR. This also applies to profiling based on these provisions.
The Raphael Hotelgesellschaft mbH shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the assertion, exercise or defence of legal claims.
If the Raphael Hotelgesellschaft mbH processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data processed for such marketing. This also applies to the profiling, insofar as it is related to such direct marketing. If the data subject objects to the Raphael Hotelgesellschaft mbH to the processing for direct marketing purposes, the Raphael Hotelgesellschaft mbH will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her which is carried out by the Raphael Hotelgesellschaft mbH for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the EU Data Protection Regulation, unless such processing is necessary for the performance of a task carried out in the public interest.
In order to exercise the right to object, the data subject may directly contact the controller. The data subject is also free to exercise his or her right to object by means of automated procedures using technical specifications in the context of the use of information society services, notwithstanding Directive 2002/58/EC.
Automated decisions on a case-by-case basis, including profiling: Every data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, unless the decision:
- is not necessary for the conclusion or performance of a contract between the data subject and the controller; or
- is authorised by Union or Member State law to which the controller is subject, and that law contains suitable measures to safeguard the rights and freedoms and legitimate interests of the data subject; or
- is made with the express consent of the data subject.
If the decision is necessary for entering into, or the performance of, a contract between the data subject and the controller, or if it is made with the data subject's explicit consent, the Raphael Hotelgesellschaft mbH shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, including at least the right to obtain the intervention of a data subject on the part of the controller, to express his or her point of view and contest the decision.
If the data subject wishes to exercise the rights concerning automated decisions, he or she may, at any time, contact the controller.
Right to withdraw consent under data protection law: Any person concerned by the processing of personal data has the right to withdraw consent to the processing of personal data at any time.
If the data subject wishes to exercise his or her right to withdraw consent, he or she may contact the controller at any time.
Data protection during applications and the application procedure
The controller collects and processes the personal data of applicants for the purpose of handling the application procedure. The processing may also take place electronically. This is the case in particular if an applicant sends relevant application documents to the controller by electronic means, for example by e-mail. If the controller concludes an employment contract with an applicant, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If the controller does not conclude an employment contract with the applicant, the application documents are automatically deleted six months after the notification of the rejection decision, provided that no other legitimate interests of the controller conflict with such deletion. Other legitimate interest in this sense is, for example, a duty to provide evidence in proceedings under the General Equal Treatment Act (AGG).
Use of Google Analytics (with anonymisation function)
This website uses Google Analytics, a web analytics service provided by Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; "Google"). The use includes the "Universal Analytics" mode of operation. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus to analyse the activities of a user across devices. This data protection notice is provided by www.intersoft-consulting.de.
Analysis tools and advertising
Google Analytics Remarketing
Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-based, personalised advertising messages that have been adapted to you depending on your previous usage and surfing behaviour on one end device (e.g. mobile phone) can also be displayed on another of your end devices (e.g. tablet or PC).
If you have given your consent, Google will link your web and app browsing history to your Google account for this purpose. In this way, the same personalised advertising messages can be displayed on every device on which you log in with your Google account.
To support this feature, Google Analytics collects Google-authenticated IDs of users, which are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad targeting.
You can permanently object to cross-device remarketing/targeting by deactivating personalised advertising in your Google account; follow this link: https: //www.google.com/settings/ads/onweb/.
The aggregation of the collected data in your Google account is based solely on your consent, which you can give or withdraw at Google (Art. 6 para. 1 lit. a DSGVO). In the case of data collection processes that are not merged in your Google Account (e.g. because you do not have a Google Account or have objected to the merging), the collection of data is based on Art. 6 (1) lit. f DSGVO. The legitimate interest results from the fact that the website operator has an interest in the anonymised analysis of website visitors for advertising purposes.
Further information and the data protection provisions can be found in Google's data protection declaration at: https: //www.google.com/policies/technologies/ads/.
Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising programme of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").
Within the framework of Google AdWords, we use so-called conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used to personally identify the user. If the user visits certain pages of this website and the cookie has not yet expired, Google and we will be able to recognise that the user clicked on the ad and was redirected to this page.
Each Google AdWords customer receives a different cookie. The cookies cannot be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in to conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in the tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics.
The storage of "conversion cookies" is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.
Our website uses the visitor action pixel from Facebook, Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") for conversion measurement.
This makes it possible to track the behaviour of page visitors after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimised.
The data collected is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data usage policy. This enables Facebook to serve advertisements on Facebook pages as well as outside of Facebook. This use of the data cannot be influenced by us as the site operator.
You can also deactivate the "Custom Audiences" remarketing function in the settings section for advertisements at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook.
If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: http: //www.youronlinechoices.com/de/praferenzmanagement/.
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.
The processing of the data entered in the newsletter registration form is based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.
The data you provide for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe from the newsletter. Data stored by us for other purposes (e.g. e-mail addresses for the members' area) remain unaffected by this.
Use of Google Maps
Use of Google Fonts
This website uses so-called web fonts to display the font. These fonts are provided by Google via https://fonts.google.com/. When you visit our website, your browser loads the required web fonts into your browser cache via Google Fonts. This is necessary so that your browser can display our texts in a visually improved way. If your browser does not support this function, it will use a standard font from your computer instead.
Further information on Google Fonts can be found at https://developers.google.com/fonts/faq?hl=de-DE&csw.
Use of CloudFlare
Use of code.jquery.com
Name and address of the person responsible:
The responsible party within the meaning of the EU General Data Protection Regulation (EU-DSGVO), other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is:
Raphael Hotelgesellschaft mbH
President-Krahn-Str. 13, D-22765 Hamburg, Germany
Tel. +49 (0) 40 / 380 24-0
Fax +49 (0) 40 / 380 24-444
Name and address of the data protection officer:
Ohlrattweg 5, D-25497 Prisdorf
Tel.: +49 (0) 4101 / 80 50 600
Hamburg, April 2020